1. General Policy

Rover AI provides digital subscription services delivered immediately after purchase. By completing your order, you acknowledge that you:

• gain instant access to the Service; and
• waive your 14-day statutory withdrawal right under EU consumer law.

2. Refund Eligibility

Refunds are only considered when:

• the Rover AI desktop app fails to function as described; and
• the issue has been reported to support@roverai.ai with sufficient technical details and proof.

If the problem cannot be resolved within a reasonable time, we will instruct Paddle.com Market Ltd to issue a refund.

3. Non-Refundable Cases

Refunds are not provided for:

• user error or misunderstanding of features;
• changes of mind;
• compatibility issues caused by unsupported hardware or operating systems;
• claims based solely on dissatisfaction with functionality that was already available and testable in the free plan;
• interruptions due to external services beyond our control.

4. Request Procedure

To request a refund, contact support@roverai.ai within 14 days of purchase, including:

• your Paddle order number,
• registered email,
• description of the issue,
• and any diagnostic information requested by our team.

Approved refunds are processed via Paddle within 7–10 business days.

5. Contact

Adel Fatkhutdinov, Einzelunternehmen
Laubacher Str. 8, 14197 Berlin, Germany
Email: support@roverai.ai